[2310856] Benton School District - Down

Incident Report for WiscNet

Postmortem

Date & Time of Incident: 10/30/2026 @ 9:06 AM CST

Duration: 1 hr 10 minutes

Technician(s): Ian Amborn

Review Date: 10/30/2026

Brief Summary: Saw alarms coming in that indicated the device on site was unreachable.

Root Cause: Power. Device rebooted.

Posted Oct 30, 2026 - 11:03 CDT

Resolved

This incident has been resolved.

Posted Oct 30, 2026 - 10:57 CDT

Update

Hello,

We called and left a message with the administration office of the Benton School.

GLS reports their site device went down during an OS upgrade, and requested their Juniper onsite to be rebooted to restore management and the circuit.

Please reach out to Wiscnet or GLS when able to work on rebooting the GLS Juniper onsite.

Kind regards

Posted Oct 29, 2026 - 16:00 CDT

Identified

Hello,

The WiscNet NOC has lost access to our device for Benton School District at 1:44 PM on 10/29. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0157.

If you have any additional questions, please contact WiscNet NOC at __noc@wiscnet.net__ or by phone at 608-442-6761.

Thank you,

Posted Oct 29, 2026 - 14:07 CDT

This incident affected: TEACH - Madison (Benton School District).